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Booking questions
How can I book a room?
Our rooms can only be booked online via our website or the well-known booking portals.
Can I book a room for a longer period of time?
If you would like to stay in one of our rooms for more than 30 days, please contact us by email.
Otherwise you can book directly online on our website.
Otherwise you can book directly online on our website.
How can I pay?
You can pay online via credit card, instant transfer as well as GooglePay and ApplePay.
What happens after booking?
Immediately after booking you will receive a booking confirmation by email (please also check the SPAM folder).
About a week before arrival you will then receive an email from us with the online check-in. When you have gone through this, the guests will receive the access data for the front door, room and WLAN automatically by email and SMS one day before arrival at 5:00 p.m.
Last-minute bookings: If you book and arrive on the same day, you will receive the booking confirmation and the link for online check-in just 1 minute after your booking. As soon as you have completed the online check-in, you will automatically receive your access data within 1 minute via email and SMS (no earlier than 5:00 p.m. one day before arrival).
About a week before arrival you will then receive an email from us with the online check-in. When you have gone through this, the guests will receive the access data for the front door, room and WLAN automatically by email and SMS one day before arrival at 5:00 p.m.
Last-minute bookings: If you book and arrive on the same day, you will receive the booking confirmation and the link for online check-in just 1 minute after your booking. As soon as you have completed the online check-in, you will automatically receive your access data within 1 minute via email and SMS (no earlier than 5:00 p.m. one day before arrival).
You haven't received a booking confirmation?
In this case, please check the SPAM folder in your email account.
If the booking confirmation is not there either, please contact us by email.
If the booking confirmation is not there either, please contact us by email.
Can pets also stay overnight?
Unfortunately, pets are not allowed to stay overnight with us.
Questions on the day of arrival
When can I move into my room?
Your room can be opened from 3 p.m. with the PIN code sent to you.
Early check-in is unfortunately not possible due to the automation.
Early check-in is unfortunately not possible due to the automation.
Are there parking spaces?
Paid street parking spaces and multi-storey car parks are available in the area.
How does the check-in work?
One week before arrival you will receive an email with a link to our online check-in. As soon as you have completed this, you will receive the PIN codes for the front door and room as well as the WiFi password automatically by email and SMS one day before arrival at 5:00 p.m.
Questions during the stay
What about the food in the accommodation?
Each of our rooms has a fully-equipped kitchen where you can prepare your own meals. Alternatively, there are also numerous restaurants in the surrounding area.
How are the rooms equipped?
You can find the features of our rooms here .
Can I have mail or parcels sent to my accommodation?
Since we do not have a reception, this is unfortunately not possible.
Are there barrier-free rooms?
No, our rooms are unfortunately not barrier-free.
Can I smoke in the room?
No. Smoking is strictly prohibited in the entire property.
Will my room be cleaned?
Our rooms are thoroughly cleaned and disinfected before each check-in.
Questions on the day of departure
By when do I have to leave the room?
You have to leave your room by 11:00 a.m.
A later departure is unfortunately not possible.
A later departure is unfortunately not possible.
Questions about your stay
What should I do if I forgot something in the room?
If you have forgotten something in the room, please contact us by email.